Open topic with navigation

Analyzing impact of outages with respect to application performance, response time, and Apdex scores

Lucy is an application owner in an organization. She and her team members are responsible for monitoring and maintaining the health of the application and she would like to understand the user and transaction impact of performance degradation or an outage. The performance of any application may degrade due to application issues or ultimately result in an outage, both of which can impact the end users and businesses.

She wants to gain visibility within ITSM systems on reported outages (for example, distinguish between planned and unplanned outages) and at the same time, see what was the its associated impact on browser user sessions and business transactions.

As an application owner, Lucy wants to analyze if there is a historical pattern to ITSM outages or performance degradation by applications for a calendar month and also know corresponding response time of an application during such periods. Analyzing the following provides better insights:

• What were the number of outages and their durations?
• What was the response time of an application during a performance degradation?
• What are the common patterns for error types during these outages for a calendar month?

Generating a report

To get visibility into the impact of outages in applications with respect to business transactions, Apdex score, and application performance, perform the following procedures:

Prerequisites: Ensure that you have logged in using appropriate credentials.

1. In the right panel, select the required visualization option.
   In this example, a bar chart is used. For more information on dossiers, refer Dossiers

2. From the top navigation panel, click and select Existing Datasets.

3. From the Select Existing Dataset window, select the required dataset. For example, iCubes, Shared Insights.

   In this example, Outage, Summary iCubes are selected. The selected datasets are added to the DATASETS panel.

   For more information on Monitor attributes and metrics, refer the Digital.ai Intelligence Applications User Documentation.

4. From the DATASETS panel:
   1. Drag and drop the following attributes to the horizontal field of the visualization editor:
      1. Application Name
      2. Browser Users Sessions
      3. Calendar Month
      4. Transaction Name
      5. Transaction Response Time- Browser
   2. Drag and drop the following metrics to the vertical field of the visualization editor:
      1. App Response Time- App Tier
      2. Average Satisfaction Score-App Server
      3. Failed Transactions Count
      4. Slow Transactions Count
      5. Stalled Transactions Count
      6. Key Transaction Response Time (sec)
      7. Outages for Applications

Analyzing the report

Using the report, Lucy can get the following visibility in to the performance of applications, Apdex scores, and business services during an outage or performance degradation:

• Understand the failed, slow, and stalled transactions count of applications during outages
• Understand the performance of the Apdex score of applications during outages
• Get visibility into the application response time during outages and performance degradation periods and the corresponding Apdex score